Answers to common questions about Tronixis. If you can’t find what you need, contact us.
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Ordering and availability
How do I buy from Tronixis?
Choose a product and version, then use Add to request and send your request. It is a request, not an accepted order, and no payment is taken. Availability is confirmed on request: we check we can source each item, then email you a delivery estimate, the shipping cost and the final total. If you are happy, we send an unpaid invoice with payment instructions. We never take payment on this website.
Which countries do you serve?
We deliver to addresses in the United States and the United Kingdom. See Shipping & Delivery.
Which currencies do you use?
Prices are shown in US dollars for the United States and pounds sterling for the United Kingdom. Choose your market at the top of the page.
What do you sell?
New electronics and electronics accessories across six ranges: phone and tablet accessories, computer and desk accessories, charging and cables, audio, gaming accessories and smart home. See all collections.
Products and compatibility
How will I know a product fits my device?
Each product page lists the compatibility and specifications published by its manufacturer. If anything is unclear, ask us through the contact form before you buy.
Are products new?
Yes. Tronixis sells new products only.
Accounts
Can I create an account?
You don’t need an account. Requests are handled by email, and you can check a request on the Request Status page with the private link in your emails.
Ordering and payments
How do I pay?
We don’t take payment on this website. After confirming availability, delivery estimate, shipping and the final total, we email an unpaid invoice with payment instructions. Your order is accepted only when your payment has arrived and been checked.
Delivery
How much does delivery cost and how long does it take?
Shipping cost and a delivery estimate are confirmed by email for each request, before you pay. See Shipping & Delivery.
Returns and refunds
What is your returns policy?
You can return most items within 15 days of delivery, and UK customers keep their statutory rights. See Returns & Refunds.
Warranty
Do products have a warranty?
Manufacturer warranty cover depends on the product. See each product page and our Warranty & Product Support page.
Support
How can I contact Tronixis?
Use our contact form, or call one of the numbers listed on the contact page. Every form message is saved for our team, and we reply by email.
Collaborations
How do I propose a collaboration?
Use the Brand Collaborations form. Sending it is an expression of interest and does not create a partnership or commitment.